Privacy policy
This Privacy Policy describes how Sevench ("we", "us", or "our") collects, uses, and shares your personal information when you visit our website, make a purchase, or otherwise interact with our services.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
When you visit our website, place an order, subscribe to our newsletter, or contact us, we may collect certain personal information, including:
- Name
- Email address
- Billing address
- Shipping address
- Phone number (if provided)
- Payment information
- Order history
- IP address
- Device and browser information
- Website usage data
How We Use Your Information
We use the information we collect to:
- Process and fulfill orders
- Provide customer support
- Communicate regarding purchases and inquiries
- Send order confirmations and shipping updates
- Improve our website, products, and services
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
- Send marketing communications when permitted by law or when consent has been provided
Payment Information
Payments are processed through secure third-party payment providers.
Sevench does not store complete credit card information on its servers. Payment information is handled securely by our payment processing partners in accordance with applicable security standards.
Shopify
Our store is hosted on Shopify Inc. Shopify provides the e-commerce platform that allows us to sell our products and services.
Your data may be stored through Shopify's data storage systems, databases, and general Shopify applications. Shopify stores data on secure servers protected by industry-standard security measures.
Cookies and Tracking Technologies
We use cookies, pixels, tags, and similar technologies to improve website functionality, analyze performance, personalize content, and enhance your shopping experience.
These technologies may collect information about your browsing behavior, device information, and interactions with our website.
You may choose to disable cookies through your browser settings; however, certain features of the website may not function properly as a result.
Analytics and Advertising
We may use third-party analytics and advertising services to understand website traffic, measure marketing performance, and improve customer experience.
These providers may collect information about your use of our website through cookies and similar technologies.
Email Marketing
If you subscribe to our newsletter or provide consent to receive marketing communications, we may send you promotional emails regarding products, offers, and updates.
You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
How We Share Information
We do not sell your personal information.
We may share your information with trusted third parties when necessary to operate our business, including:
- Payment processors
- Shipping and logistics providers
- Customer support platforms
- Marketing and analytics providers
- Fraud prevention and security partners
- Government authorities when required by law
Data Retention
We retain personal information for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, enforce agreements, and maintain business records.
Data Security
We implement commercially reasonable technical, administrative, and organizational safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to correct inaccurate information
- The right to request deletion of your information
- The right to restrict or object to certain processing activities
- The right to withdraw consent where processing is based on consent
- The right to request a copy of your data
To exercise any of these rights, please contact us at contact@sevench.com.
International Data Transfers
Your information may be processed and stored in countries other than your country of residence.
When transferring personal information internationally, we take reasonable measures to ensure that appropriate safeguards are in place as required by applicable law.
Children's Privacy
Our website and services are not intended for individuals under the age of majority in their jurisdiction.
We do not knowingly collect personal information from minors.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those external websites.
We encourage users to review the privacy policies of any third-party websites they visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.
Any updates will be posted on this page and become effective immediately upon publication.
Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:
Email: contact@sevench.com