Shipping policy
At Sevench, we are committed to providing a seamless shopping experience with fast, reliable worldwide shipping and full order tracking.
Do You Ship Worldwide?
Yes. We proudly offer free worldwide shipping on all orders.
All applicable taxes, duties, and import fees are included in your order total whenever applicable. No additional charges will be required upon delivery.
Order Processing Time
All orders are processed and prepared for shipment within 1-3 business days.
Please note that orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, processing times may be slightly extended. If this occurs, we will do our best to keep you informed.
Estimated Delivery Times
Once your order has been shipped, estimated delivery times are as follows:
- Australia: 5-15 business days
- Europe: 5-15 business days
- United States: 5-15 business days
- United Kingdom: 5-15 business days
- Canada: 7-18 business days
- Rest of the World: 5-20 business days
Please note that delivery times are estimates and may vary depending on your location, local carrier operations, customs procedures, weather conditions, or other circumstances beyond our control.
Order Tracking
All orders include tracking information.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.
Please allow up to several days for tracking information to become available after your package has been dispatched, as tracking systems may require time to update.
If your order was shipped more than 5 business days ago and tracking information is still unavailable, please contact us at contact@sevench.com.
Shipping Carriers
To ensure reliable and efficient delivery, Sevench works with trusted international shipping partners and carriers. The carrier used for your shipment may vary depending on your destination and local availability.
Customs, Duties & Taxes
All applicable taxes, duties, and import charges are included in your purchase whenever applicable.
Customers should not be required to pay additional customs fees upon delivery. If an unexpected charge occurs, please contact us at contact@sevench.com so we can assist you.
Unexpected Shipping Delays
While we strive to meet all estimated delivery times, delays may occasionally occur due to circumstances outside our control, including but not limited to customs inspections, transportation disruptions, severe weather conditions, or carrier delays.
If your order experiences an unusual delay, please contact us at contact@sevench.com and our support team will be happy to assist you.
Incorrect Shipping Information
Please ensure that all shipping information provided at checkout is accurate and complete.
Sevench is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible at contact@sevench.com.
We will work directly with the shipping carrier to investigate the issue and help provide an appropriate resolution.
Contact Us
If you have any questions regarding shipping, tracking, or delivery, please contact our support team at:
Email: contact@sevench.com
We aim to respond to all inquiries within 24 business hours.